Product changes

Free Returns – No Worries, No Cost
Not 100% in love? No problem. We offer free returns within 15 days on all unworn jewelry. Just contact us at info@orrenjewels.com, and we’ll send you a prepaid return label. Once we get the item back, you’ll receive your refund within 5 business days.
Custom or made-to-order pieces are not eligible for return unless they arrive damaged.

You have the right to return the products you bought and / or to request their replacement in all cases in which, through proven fault of orrenjewels.com, incorrect or defective products were sold. In these cases, you have the choice either from the beginning not to accept the receipt of the product or, after receiving it, to return the product, within 14 days from the day of delivery, according to Law 2251/1994, as amended by the KYA Z1-891 / 2013.

In any case, the products must be returned in excellent condition, complete and without damage and the packaging of the product must be in excellent condition. In case they are not returned to the original condition and within 15 days then orrenjewels.com may not accept any return and replacement. In addition, for all cases the product to be returned-replacement must be accompanied by all the documents that accompanied the product (eg Retail receipt etc.).

Before each return, it is recommended to contact us via email at info@orrenjewels.

If the above conditions are met, the products are returned to the following address:

   Orren Jewels (CC: Rena Kasselouris)

   Amfithea, Arta

   47100, Arta

Orren Jewels does not bear any responsibility in case of loss or destruction of the product during the transfer of the return.

It takes up to 15 business days from the date of receipt of the product to complete the change process, except for periods when promotions take place or in emergencies, where times may be longer than usual.

To avoid your own inconvenience, it is advisable to carefully check the condition of the products and their packaging when delivering your order, in order to detect any obvious defects.

Refunds

In case the payment has been made by credit or debit card, we immediately proceed with the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us. In case of cash on delivery, send us a bank account to which you wish the return to be made.

We are not responsible and refunds are not possible in case the goods have been damaged due to the fault of the consumer or if the period of 14 days has passed.